At DigiNest LLC, we value our clients and are committed to delivering high-quality software services. This Refund Policy explains the terms under which refunds may be issued for our services. By using our services, you agree to the policy outlined below.
1. Service-Based Nature
Since DigiNest LLC provides custom software development, IT consulting, and digital solutions, most of our work is tailored to each client’s unique needs. For this reason, refunds are generally not available once a project has started or services have been delivered.
2. Eligible Refunds
Refunds may only be issued under the following circumstances:
- Payment was made by mistake or in duplicate.
- Services have not been initiated within the agreed timeframe.
- A project was canceled before work officially began.
3. Non-Refundable Services
Refunds will not be provided for:
- Custom software development already in progress.
- Completed projects or services already delivered.
- Consultation sessions, strategy planning, or digital assets once provided.
- Delays or issues caused by incomplete or incorrect information provided by the client.
4. Project Deposits
Deposits or advance payments made to begin a project are non-refundable, as they secure resources and time allocations for your project.
5. Processing Refunds
If a refund request is approved:
- Refunds will be processed within 7–14 business days.
- Payments will be returned via the original method of payment unless otherwise agreed.
6. Dispute Resolution
If you are not satisfied with our services, DigiNest LLC encourages open communication. We will make every reasonable effort to resolve issues before considering refund eligibility.
7. Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us:
DigiNest LLC
📍 225 Lainhart Ct, West Palm Beach, FL 33409
📧 info@diginestllc.com
📞 +1 (305) 906-7120